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Customer Service - Call Center Environment MCQs

Which of the following is the best advice when writing a business e-mail?

To use varied italics, colors and special fonts because people like to see them.

To keep the information relatively short, precise and always polite, with simple questions relating to what you expect to happen.

To make detailed demands in long paragraphs, with the implication of wrongdoing on the part of the receiver.

To panic, but then recover, and decide to send the message by regular mail, as this is definitely more secure.

Answer

Correct Answer: To keep the information relatively short, precise and always polite, with simple questions relating to what you expect to happen.

Explanation:

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