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Customer Service - Call Center Environment MCQs

Which of the following is important when handling a business client with whom you might have a long-term relationship?

Make sure all the client's needs are satisfied, i.e. ensure that you follow up on their concerns and actually get back to them.

See that their first concern is met, and then let the call end.

Ask if you can call them back if you are busy.

Compliment them on their choice of business partner, rather than deal with their concerns.

Answer

Correct Answer: Make sure all the client's needs are satisfied, i.e. ensure that you follow up on their concerns and actually get back to them.

Explanation:

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