If your voice is positive and full of energy it tells the customer:

Closing a call correctly shows the customer:

What should you do when you take a person off of hold:

When you are angry with someone on the phone you should:

Which is one way to calm down an angry customer?

An Inbound call center ...

Which is important when handling a business client with whom you might have a long-term relationship?

Which things should you keep in mind while making a call?

What does it mean to 'respect somebody else's bandwidth'?

Which sentence is appropriate when you are asking for somebody on the phone?

Which monitor the service level performance in terms of caller information?