When answering the phone, which is best?

What are 3 things customers do not like when calling a Customer Service call center?

If your voice is positive and full of energy it tells the customer:

Closing a call correctly shows the customer:

What should you do when you take a person off of hold:

When you are angry with someone on the phone you should:

You should smile when you're on the phone. Which of the following effects can it have?

How often is it sensible to use 'reply all' when replying to an e-mail?

Which is important when handling a business client with whom you might have a long-term relationship?

Which things should you keep in mind while making a call?

What does it mean to 'respect somebody else's bandwidth'?