Showing empathy for a caller is:

When answering the phone, which is best?

What are 3 things customers do not like when calling a Customer Service call center?

If your voice is positive and full of energy it tells the customer:

Closing a call correctly shows the customer:

What should you do when you take a person off of hold:

Who should control the flow of conversation in a successful telesales pitch?

You should smile when you're on the phone. Which of the following effects can it have?

How often is it sensible to use 'reply all' when replying to an e-mail?

Which is important when handling a business client with whom you might have a long-term relationship?

Which things should you keep in mind while making a call?