Correct Answer: All of the above.
Explanation:
Note: This Question is unanswered, help us to find answer for this one
Customer Service - Call Center Environment Skill Assessment
Your Skill Level: Poor
Retake Quizzes to improve it
More Customer Service - Call Center Environment MCQ Questions
If your voice is positive and full of energy it tells the customer:
Closing a call correctly shows the customer:
What should you do when you take a person off of hold:
When you are angry with someone on the phone you should:
Which is one way to calm down an angry customer?
How often is it sensible to use 'reply all' when replying to an e-mail?
Which is important when handling a business client with whom you might have a long-term relationship?
Which things should you keep in mind while making a call?
What does it mean to 'respect somebody else's bandwidth'?
Which sentence is appropriate when you are asking for somebody on the phone?