If the person who is being asked for does not want to be disturbed, but the call is important, you should:

When you have a person on speaker phone you should:

When receiving calls it is important to:

Which skill is important in a call center environment?

You agreed to put your customer on hold for a short while while you complete a quick task, but instead of pressing the "hold" button, you accidentally pressed "end call". What is the best way to resolve this issue?

An angry customer demands to speak with the supervisor immediately. Once the customer is put on hold, you ask the supervisor if he/she has the time to speak with this customer. The supervisor's queue is completely full and you are informed that the call will have to wait until the next day. What should you tell the customer?

Which is the best definition of a call center queue?

When a customers expresses a complaint, what is the best choice of action?

Before hanging up the phone:

A Call Center department plays an important role in the company but has a minimal impact on the overall business.

When calling a company you should: