A Call Center department plays an important role in the company but has a minimal impact on the overall business.

Before hanging up the phone:

When a customers expresses a complaint, what is the best choice of action?

Which is the best definition of a call center queue?

NLP (Neuro-Linguistic Programming) can be used effectively in customer interactions

Which is the best way to avoid bouncing customers around?

Which skill is important in a call center environment?

When receiving calls it is important to:

When you have a person on speaker phone you should:

If the person who is being asked for does not want to be disturbed, but the call is important, you should:

When picking up a call after a long wait you should: