When picking up a call after a long wait you should:

If the person who is being asked for does not want to be disturbed, but the call is important, you should:

When you have a person on speaker phone you should:

When receiving calls it is important to:

Which skill is important in a call center environment?

You agreed to put your customer on hold for a short while while you complete a quick task, but instead of pressing the "hold" button, you accidentally pressed "end call". What is the best way to resolve this issue?

NLP (Neuro-Linguistic Programming) can be used effectively in customer interactions

Which is the best definition of a call center queue?

When a customers expresses a complaint, what is the best choice of action?

Before hanging up the phone:

A Call Center department plays an important role in the company but has a minimal impact on the overall business.