Correct Answer: These are all things you should do
Explanation:
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More Customer Service - Call Center Environment MCQ Questions
When receiving calls it is important to:
Which skill is important in a call center environment?
You agreed to put your customer on hold for a short while while you complete a quick task, but instead of pressing the "hold" button, you accidentally pressed "end call". What is the best way to resolve this issue?
An angry customer demands to speak with the supervisor immediately. Once the customer is put on hold, you ask the supervisor if he/she has the time to speak with this customer. The supervisor's queue is completely full and you are informed that the call will have to wait until the next day. What should you tell the customer?
Asking questions to get more detail or information of the customer complaint is called what?
When a customers expresses a complaint, what is the best choice of action?
Before hanging up the phone:
A Call Center department plays an important role in the company but has a minimal impact on the overall business.
When calling a company you should:
When you need to transfer a call to another person, you should: