Correct Answer: Make your conversations brief and to the point.
Explanation:
Note: This Question is unanswered, help us to find answer for this one
Customer Service - Call Center Environment Skill Assessment
Your Skill Level: Poor
Retake Quizzes to improve it
More Customer Service - Call Center Environment MCQ Questions
A Call Center department plays an important role in the company but has a minimal impact on the overall business.
Before hanging up the phone:
When a customers expresses a complaint, what is the best choice of action?
Which is the best definition of a call center queue?
NLP (Neuro-Linguistic Programming) can be used effectively in customer interactions
You agreed to put your customer on hold for a short while while you complete a quick task, but instead of pressing the "hold" button, you accidentally pressed "end call". What is the best way to resolve this issue?
Which skill is important in a call center environment?
When receiving calls it is important to:
When you have a person on speaker phone you should:
If the person who is being asked for does not want to be disturbed, but the call is important, you should: