When you need to transfer a call to another person, you should:

When calling a company you should:

A Call Center department plays an important role in the company but has a minimal impact on the overall business.

Before hanging up the phone:

When a customers expresses a complaint, what is the best choice of action?

Which is the best definition of a call center queue?

An angry customer demands to speak with the supervisor immediately. Once the customer is put on hold, you ask the supervisor if he/she has the time to speak with this customer. The supervisor's queue is completely full and you are informed that the call will have to wait until the next day. What should you tell the customer?

You agreed to put your customer on hold for a short while while you complete a quick task, but instead of pressing the "hold" button, you accidentally pressed "end call". What is the best way to resolve this issue?

Which skill is important in a call center environment?

When receiving calls it is important to:

When you have a person on speaker phone you should: