Which skill is important in a call center environment?

You agreed to put your customer on hold for a short while while you complete a quick task, but instead of pressing the "hold" button, you accidentally pressed "end call". What is the best way to resolve this issue?

An angry customer demands to speak with the supervisor immediately. Once the customer is put on hold, you ask the supervisor if he/she has the time to speak with this customer. The supervisor's queue is completely full and you are informed that the call will have to wait until the next day. What should you tell the customer?

Asking questions to get more detail or information of the customer complaint is called what?

Correct spelling of the word from the options below.

A solid cube is painted green on two adjacent sides and black on the sides opposite to the green sides and yellow on the remaining sides. The cube is then cut into 64 small cubes of equal size. How many cubes have three sides painted?

A Call Center department plays an important role in the company but has a minimal impact on the overall business.

When calling a company you should:

When you need to transfer a call to another person, you should:

How long should someone be kept on hold?

While obtaining a request from a customer, which is suggested?