MCQs>Admin Support>Customer Service - Call Center Environment>You agreed to put your customer on hold for a short while while you complete a quick task, but instead of pressing the "hold" button, you accidentally pressed "end call". What is the best way to resolve this issue?
Customer Service - Call Center Environment MCQs
You agreed to put your customer on hold for a short while while you complete a quick task, but instead of pressing the "hold" button, you accidentally pressed "end call". What is the best way to resolve this issue?
Answer
Correct Answer: Immediately call the customer back and apologize for the error.
Explanation:
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