MCQs > Admin Support > Customer Service - Call Center Environment > An angry customer demands to speak with the supervisor immediately. Once the customer is put on hold, you ask the supervisor if he/she has the time to speak with this customer. The supervisor's queue is completely full and you are informed that the call will have to wait until the next day. What should you tell the customer?

Customer Service - Call Center Environment MCQs

An angry customer demands to speak with the supervisor immediately. Once the customer is put on hold, you ask the supervisor if he/she has the time to speak with this customer. The supervisor's queue is completely full and you are informed that the call will have to wait until the next day. What should you tell the customer?

Answer

Correct Answer: Apologize for the wait, explain that the supervisor has left the building and cannot take anymore calls.

Explanation:

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Customer Service - Call Center Environment Skill Assessment

Overall Skill Level-Poor

Your Skill Level: Poor

Retake Quizzes to improve it