What does the drop rate on calls refer to:

Which word cannot be formed by using the letters used in 'POSTENTATION' ?

During the course of your work, you answer a telephone call from an angry customer who has a lot to say. How should you deal with the situation?

Why is it always good to particularize your intention behind the call?

Choose the correct option from the following:

Having learned a significant amount of helpdesk terminology, which of the following do you see as essentially the role of the helpdesk operator?

When answering the phone you should:

A Loyalty Business Model consists of ...

Marketing is in the job of making promises. Customer support has the job of helping fulfill the promises that Marketing has made.

What does the phrase "Killing them with kindness" mean?

Addressing a customers needs the first time they call your call center is ....