During the course of your work, you answer a telephone call from an angry customer who has a lot to say. How should you deal with the situation?

Why is it always good to particularize your intention behind the call?

Choose the correct option from the following:

Having learned a significant amount of helpdesk terminology, which of the following do you see as essentially the role of the helpdesk operator?

Which protocol (communication standard) does the World Wide Web use?

Correct way to address someone online, if you are unsure of how he or she would like to be addressed?

Marketing is in the job of making promises. Customer support has the job of helping fulfill the promises that Marketing has made.

What does the phrase "Killing them with kindness" mean?

Addressing a customers needs the first time they call your call center is ....

When should you escalate a situation to a manager?

When a customer asks a lot of questions and takes up a lot of time, it is best to