What does the phrase "Killing them with kindness" mean?

Marketing is in the job of making promises. Customer support has the job of helping fulfill the promises that Marketing has made.

A Loyalty Business Model consists of ...

When answering the phone you should:

When someone calls you with a problem and you don't know what to do you should:

After being asked the same question by the 5th customer, what do you do?

Why is it always good to particularize your intention behind the call?

During the course of your work, you answer a telephone call from an angry customer who has a lot to say. How should you deal with the situation?

Which word cannot be formed by using the letters used in 'POSTENTATION' ?

What does the drop rate on calls refer to:

Jack and Harry share 102 marbles so that Harry has 5 times more marbles than Jack has. How many marbles does Harry have?