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Customer Service - Call Center Environment MCQs

A Loyalty Business Model consists of ...

quality of product or service leads to customer satisfaction, which leads to customer loyalty, which leads to profitability.

prior expectations of overall quality

A single disappointing experience in which a competitor gains customer loyalty due to receiving a bad experience previously

Achieving or exceeding department metrics

Answer

Correct Answer: quality of product or service leads to customer satisfaction, which leads to customer loyalty, which leads to profitability.

Explanation:

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