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Customer Service - Call Center Environment MCQs

Why is it always good to particularize your intention behind the call?

It makes the communication clear, and is polite too. You cannot assume the receiver understands why you are calling them and what you expect of them.

It isn't, and can be pedantic. It is better to assume that the listener has some degree of intelligence.

Let the caller make assumptions; otherwise it would be rude to specify details.

It shows them you are the boss.

Answer

Correct Answer: It makes the communication clear, and is polite too. You cannot assume the receiver understands why you are calling them and what you expect of them.

Explanation:

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