A customer calls in after owning a product for 100 days. Company policy states that you are allowed to offer complimentary technical support during the first 90 days product ownership, but the customer can either purchase an extended warranty which gives them unlimited technical support for 2 years or you can offer them a per incident agreement. Both cost money. What do you do for this customer?

When picking up a call after a long wait you should:

If the person who is being asked for does not want to be disturbed, but the call is important, you should:

When you have a person on speaker phone you should:

When receiving calls it is important to:

Which skill is important in a call center environment?

Which is the best way to avoid bouncing customers around?

NLP (Neuro-Linguistic Programming) can be used effectively in customer interactions

Which is the best definition of a call center queue?

When a customers expresses a complaint, what is the best choice of action?

Before hanging up the phone: