Which is the best way to avoid bouncing customers around?

It is generally acceptable to start logging off your systems 1 minute prior to the end of your shift.

Why is the ability to solve problems so important in a call center?

When working in a call center it is important to remember:

As a call center manager, you should support your staff by:

When you receive a cold call for your boss you should:

A customer calls in after owning a product for 100 days. Company policy states that you are allowed to offer complimentary technical support during the first 90 days product ownership, but the customer can either purchase an extended warranty which gives them unlimited technical support for 2 years or you can offer them a per incident agreement. Both cost money. What do you do for this customer?

If you want a problem solved that day, when you call you should:

If you receive permission to transfer a call:

True or false? An escalated call is an opportunity to gain a loyal customer.

When using a headset you should NOT: