Correct Answer: Ask who is calling and for what purpose
Explanation:
Note: This Question is unanswered, help us to find answer for this one
Customer Service - Call Center Environment Skill Assessment
Your Skill Level: Poor
Retake Quizzes to improve it
More Customer Service - Call Center Environment MCQ Questions
A script is important because:
The goodbye greeting is important because it
When working in a call center you should cultivate the:
Which is not a key characteristic of a good Call Center Customer Service Representative?
Skills of persuasion are:
Which is an example of an open ended question?
Which is not part of active listening?
It is asking question to get more details or information of the trouble stated by the customer to understand the issue better.
Which is the best way to uncover customer needs?
An ACSI score, stands for ...