As a call center manager, you should support your staff by:

When you receive a cold call for your boss you should:

A script is important because:

The goodbye greeting is important because it

When working in a call center you should cultivate the:

Which is not a key characteristic of a good Call Center Customer Service Representative?

When using a headset you should NOT:

Which is an example of an open ended question?

Which is not part of active listening?

It is asking question to get more details or information of the trouble stated by the customer to understand the issue better.

Which is the best way to uncover customer needs?