Which is the best way to uncover customer needs?

It is asking question to get more details or information of the trouble stated by the customer to understand the issue better.

Which is not part of active listening?

Which is an example of an open ended question?

When using a headset you should NOT:

True or false? An escalated call is an opportunity to gain a loyal customer.

When working in a call center you should cultivate the:

The goodbye greeting is important because it

A script is important because:

When you receive a cold call for your boss you should:

As a call center manager, you should support your staff by: