Which is not a key characteristic of a good Call Center Customer Service Representative?

Skills of persuasion are:

When answering a cell phone you should:

Prior to starting your shift, what should be done first?

What are the essential professional components of any telephone call?

What does providing outstanding customer service mean?

An ACSI score, stands for ...

When using a headset you should:

Cross selling refers to

When busy and answering the phone you should:

Why is the ability to think quickly important while on a call?