Why is the ability to think quickly important while on a call?

When busy and answering the phone you should:

Cross selling refers to

When using a headset you should:

An ACSI score, stands for ...

Which is the best way to uncover customer needs?

What are the essential professional components of any telephone call?

Prior to starting your shift, what should be done first?

When answering a cell phone you should:

Skills of persuasion are:

Which is not a key characteristic of a good Call Center Customer Service Representative?