When busy and answering the phone you should:

Cross selling refers to

When using a headset you should:

An ACSI score, stands for ...

Which is the best way to uncover customer needs?

It is asking question to get more details or information of the trouble stated by the customer to understand the issue better.

Prior to starting your shift, what should be done first?

When answering a cell phone you should:

Skills of persuasion are:

Which is not a key characteristic of a good Call Center Customer Service Representative?

When working in a call center you should cultivate the: