Correct Answer: Forming assumptions
Explanation:
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Which is an example of an open ended question?
When using a headset you should NOT:
True or false? An escalated call is an opportunity to gain a loyal customer.
If you receive permission to transfer a call:
If you want a problem solved that day, when you call you should:
A script is important because:
When you receive a cold call for your boss you should:
As a call center manager, you should support your staff by:
When working in a call center it is important to remember:
Why is the ability to solve problems so important in a call center?