It is generally acceptable to start logging off your systems 1 minute prior to the end of your shift.

Why is the ability to solve problems so important in a call center?

When working in a call center it is important to remember:

As a call center manager, you should support your staff by:

When you receive a cold call for your boss you should:

A script is important because:

If you want a problem solved that day, when you call you should:

If you receive permission to transfer a call:

True or false? An escalated call is an opportunity to gain a loyal customer.

When using a headset you should NOT:

Which is an example of an open ended question?