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More Customer Service - Call Center Environment MCQ Questions
Which is considered polite if you have an interruption while speaking to a caller?
What is an IVR?
What does 'receiving a buying signal' from a prospective client mean?
The number which is one fourth of the one third of the quarter of 288 is:
Which is good initial responses to the customer who is calling because they 'can't log-in'?
After a long day on the phones, you see the next call, what do you do?
When you answer the phone you should NOT:
The ability to problem solve in a call center is only important:
A caller can tell you are sincere by your tone and pitch.
When transferring a phone call you should: