When answering the phone and trying to learn who is calling you should say:

When transferring a phone call you should:

A caller can tell you are sincere by your tone and pitch.

The ability to problem solve in a call center is only important:

When you answer the phone you should NOT:

After a long day on the phones, you see the next call, what do you do?

Which is good initial responses to the customer who is calling because they 'can't log-in'?

The number which is one fourth of the one third of the quarter of 288 is:

What does 'receiving a buying signal' from a prospective client mean?

What is an IVR?

Which is considered polite if you have an interruption while speaking to a caller?