> > >

Customer Service - Call Center Environment MCQs

Which of the following are good initial responses to the customer who is calling because they

Advising the caller to log-in using a different computer even if he or she has to change location.

Referring them to your boss after asking a few preliminary questions.

Asking the caller to check the basics i.e. whether the password is correct, the caps lock key isn't on and the network cable isn't unplugged.

Asking the caller for his or her log-in id and password, and insisting on the information if he or she is reluctant to give them.

Answer

Correct Answer: Asking the caller to check the basics i.e. whether the password is correct, the caps lock key isn't on and the network cable isn't unplugged.

Explanation:

Note: This Question is unanswered, help us to find answer for this one

Customer Service - Call Center Environment Skill Assessment

Your Skill Level: Poor

Retake Quizzes to improve it

More Customer Service - Call Center Environment MCQ Questions

Customer Service - Call Center Environment Skill Assessment

Your Skill Level: Poor

Retake Quizzes to improve it