Choose the correct option for the underlined words. Tom had a passion for toys; robots, airplanes, toy cars and guns.

Which is right about time delays between e-mail exchanges?

To be effective, a sales presentation should have:

Good way to begin a business call to a person whom you do not know, and who is not expecting the call?

Which does the call cycle time include?

What should you do if you do not want to type your name at the end of every email you send?

The proper steps to follow during the initial 10-15 seconds of a phone call is to:

A call center is:

An irate customer calls in and demands to speak with a supervisor. They called in previously and their issue wasn't resolved. What is your next step?

When the telephone rings you should:

When calling someone you do not know you should: