Call centers often have frustrated, angry callers. You should respond to these calls with:

When calling someone you do not know you should:

When the telephone rings you should:

An irate customer calls in and demands to speak with a supervisor. They called in previously and their issue wasn't resolved. What is your next step?

A call center is:

The proper steps to follow during the initial 10-15 seconds of a phone call is to:

What should you do if you do not want to type your name at the end of every email you send?

Which does the call cycle time include?

Good way to begin a business call to a person whom you do not know, and who is not expecting the call?

To be effective, a sales presentation should have:

Which is right about time delays between e-mail exchanges?