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Customer Service - Call Center Environment MCQs

What is a good way to begin a business call to a person whom you do not know, and who is not expecting the call?

Just begin talking business, he or she will realize soon enough.

Interweave what you are talking about with who you are, and the message will be crystal clear.

Spend five minutes introducing yourself before getting to the point — it will save time later.

Give a simple introduction of yourself followed by a sentence or two. It not only shows good phone etiquette but also allows the receiver to set the forthcoming information in context.

Answer

Correct Answer: Give a simple introduction of yourself followed by a sentence or two. It not only shows good phone etiquette but also allows the receiver to set the forthcoming information in context.

Explanation:

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