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Customer Service - Call Center Environment MCQs

An irate customer calls in and demands to speak with a supervisor. They called in previously and their issue wasn't resolved. What is your next step?

Tell the customer that they need to calm down before you get them a supervisor.

Place them on hold and get a supervisor.

Apologize for not having their issue resolved previously, ask them what their issue is and try to resolve before escalating to a supervisor.

Hang up on them.

Answer

Correct Answer: Apologize for not having their issue resolved previously, ask them what their issue is and try to resolve before escalating to a supervisor.

Explanation:

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