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Customer Service - Call Center Environment MCQs

Which of the following is the best course to adopt after you have sent a message that you didn't intend to send, or sent to the wrong recipient?

Make a request for the e-mail to be recalled or sent back to you.

Race over to the recipient's computer, especially if he or she lives or works locally, and delete the message manually.

Send a follow-on message explaining that the previous message was a mistake, with a brief apology and explanation that the message can be ignored.

Jump up and down in frustration and tear your hair.

All of the above

Answer

Correct Answer: Send a follow-on message explaining that the previous message was a mistake, with a brief apology and explanation that the message can be ignored.

Explanation:

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