What is the term used for the incoming calls that are logged but not yet resolved?

Which is true regarding deleted files in Windows?

Which is the best explanation of 'netiquette'?

Which is the best course to adopt after you have sent a message that you didn't intend to send, or sent to the wrong recipient?

Correct option for the underlined words. Tom had a passion for toys; robots, airplanes, toy cars and guns.

Which is right about time delays between e-mail exchanges?

When taking a message you should get what information:

When you call someone with a problem you should:

When the caller is calling for your boss and he or she is not available for personal reasons, you should:

To work in a call center you need to have proficiency in:

The proper steps to follow during the initial 10-15 seconds of a phone call is to: