Which of the following is the best explanation of 'netiquette'?

Which is the best course to adopt after you have sent a message that you didn't intend to send, or sent to the wrong recipient?

Correct option for the underlined words. Tom had a passion for toys; robots, airplanes, toy cars and guns.

Which is right about time delays between e-mail exchanges?

To be effective, a sales presentation should have:

Good way to begin a business call to a person whom you do not know, and who is not expecting the call?

When the caller is calling for your boss and he or she is not available for personal reasons, you should:

To work in a call center you need to have proficiency in:

The proper steps to follow during the initial 10-15 seconds of a phone call is to:

A call center is:

An irate customer calls in and demands to speak with a supervisor. They called in previously and their issue wasn't resolved. What is your next step?