The proper steps to follow during the initial 10-15 seconds of a phone call is to:

To work in a call center you need to have proficiency in:

When the caller is calling for your boss and he or she is not available for personal reasons, you should:

When you call someone with a problem you should:

When taking a message you should get what information:

When answering the phone and trying to learn who is calling you should say:

Correct option for the underlined words. Tom had a passion for toys; robots, airplanes, toy cars and guns.

Which is the best course to adopt after you have sent a message that you didn't intend to send, or sent to the wrong recipient?

Which is the best explanation of 'netiquette'?

Which is true regarding deleted files in Windows?

What is the term used for the incoming calls that are logged but not yet resolved?