Which of the following is considered polite if you have an interruption while speaking to a caller?

What is an IVR?

What does 'receiving a buying signal' from a prospective client mean?

The number which is one fourth of the one third of the quarter of 288 is:

Which is good initial responses to the customer who is calling because they 'can't log-in'?

What is the term used for the incoming calls that are logged but not yet resolved?

When you answer the phone you should NOT:

The ability to problem solve in a call center is only important:

A caller can tell you are sincere by your tone and pitch.

When transferring a phone call you should:

When answering the phone and trying to learn who is calling you should say: