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Customer Service - Call Center Environment MCQs

What does 'receiving a buying signal' from a prospective client mean?

Resetting all computers due to an incredibly large order coming through.

A formal agreement by the client to buy the product. This agreement can be through phone, e-mail or fax.

A request by the client to the Company to contact him about a particular product or service.

A comment from the client that indicates that he is considering, to whatever extent, buying your product.

Answer

Correct Answer: A comment from the client that indicates that he is considering, to whatever extent, buying your product.

Explanation:

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