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Customer Service - Call Center Environment MCQs

When transferring a phone call you should:

Send the caller to voicemail.

Transfer the call without any delay.

Tell the caller who they are being transferred to and announce the caller to the person you are transferring them to.

Place the caller on hold and transfer the call before telling them.

Answer

Correct Answer: Tell the caller who they are being transferred to and announce the caller to the person you are transferring them to.

Explanation:

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