While making an outbound call, if you, as a telemarketing executive(TME), are not able to get the target customer, and the call is picked by a member of his/her family, what will be your next step?

P,Q,R are intelligent P,S,T are hardworking S,R,T are honest P,Q,T are ambitious Who among them is neither hardworking nor ambitious?

Which information is not necessary for you to leave on your personal voicemail message?

What does the 'dropped-call rate' refer to in telecommunication?

Which one is service performance metrics of service level agreement?

A queue is ...

When closing a call you should always:

When placing a customer on hold and you do not have hold music, it is best to

As a call center manager (choose the best answer):

When placing callers on hold and when you know it will be a long wait: