> > >

Customer Service - Call Center Environment MCQs

When closing a call you should always:

Assume that everything is taken care of but verify customer contact information.

End the conversation confirming that the customer feels that everything is taken care of and that they are satisfied with the results.

End the conversation quickly and move on to the next call.

Make sure the customer knows that they can call during business hours if the problem is not solved.

Answer

Correct Answer: End the conversation confirming that the customer feels that everything is taken care of and that they are satisfied with the results.

Explanation:

Note: This Question is unanswered, help us to find answer for this one

Customer Service - Call Center Environment Skill Assessment

Your Skill Level: Poor

Retake Quizzes to improve it

More Customer Service - Call Center Environment MCQ Questions

Customer Service - Call Center Environment Skill Assessment

Your Skill Level: Poor

Retake Quizzes to improve it