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Customer Service - Call Center Environment MCQs

When placing callers on hold and when you know it will be a long wait:

Place the caller on hold and check back with them periodically.

Ask the caller if they would like to call back at a less busy time.

Ask permission to place the caller on hold and let them know how long you think the wait will be.

Place the caller on hold and hope the call gets picked up quickly.

Answer

Correct Answer: Ask permission to place the caller on hold and let them know how long you think the wait will be.

Explanation:

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