As a call center manager (choose the best answer):

When placing a customer on hold and you do not have hold music, it is best to

When closing a call you should always:

A queue is ...

A proper way to answer the phone is to:

Call centers often have frustrated, angry callers. You should respond to these calls with:

Which one is service performance metrics of service level agreement?

What does the 'dropped-call rate' refer to in telecommunication?

Which information is not necessary for you to leave on your personal voicemail message?

P,Q,R are intelligent P,S,T are hardworking S,R,T are honest P,Q,T are ambitious Who among them is neither hardworking nor ambitious?

While making an outbound call, if you, as a telemarketing executive(TME), are not able to get the target customer, and the call is picked by a member of his/her family, what will be your next step?