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Customer Service - Call Center Environment MCQs

What does the 'dropped-call rate' refer to in telecommunication?

he fraction of calls that falls below a certain level over a given period of time.

The fraction of calls to the help-desk that are wrong numbers.

The fraction of calls between the caller and the help-desk, cut by the caller in between the conversation.

The fraction of calls between the caller and the help-desk, that were accidentally cut off due to technical reasons.

None of the above

Answer

Correct Answer: The fraction of calls between the caller and the help-desk, that were accidentally cut off due to technical reasons.

Explanation:

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