General Email Etiquette MCQs

1. It is important to read your email before sending it.

2. True or false? A business email account falls under the same privacy laws as a personal account.

3. When replying to a group email address i.e. team1@company.com, what is something you should pay attention to?

4. Use the "Reply to All" feature when the information is important to _____________.

5. True or False: It is always appropriate to introduce two people over email without checking with each first.

6. What do the meaning of ‘FWIW’ and ‘FYI’ stand for?

7. Which folder will an incomplete email reside in?

8. What does "NNTR" stand for?

9. When should you use "reply all" for sending an email response?

10. True or False? It's important for a Subject line to indicate content and purpose.

11. True or False? An email signifying your involvement with an illegal act can be used against you in a court of law.

12. How often should you mark an email as high priority?

13. True or False? Punctuation is not important when composing email messages.

14. When unsure of how to end an email, use:

15. What should you do if you do not want to type your name at the end of every email you send?

16. You should click on "Reply all" if you disagree with someone on the address list. True or False?

17. True or false? It is inappropriate to use a company email list for personal use.

18. Your subject line should:

19. True or False? It is generally best to include as many acronyms as possible in an email to save time.

20. True or false? You should always respond when your address is in the "Cc:" line.

21. True or false? You are expected to respond to every email you are Bcc'd on.

22. To symbolize aggressive shouting through text, one should:

23. When sending emails what is one feature you should ALWAYS use?

24. What should you not include in email communications?

25. If colleagues are CCing you on too many "FYI" emails, what is the recommended response?

26. True or False? Recipients who are cc'd are expected to reply.

27. Joke and chain letter emails are:

28. If an email does not include a response deadline, it is polite to reply:

29. An email that contains content that is not true is known as a:

30. Which of these are not appropriate types of messages to send by email?

31. True or false? The best mode of communication is always email.

32. Which of these words or symbols have the possibility of triggering a spam flag?

33. An <AR> in an email typically denotes what?

34. What does NRN mean?

35. What is an email signature block?

36. When sending emails to numerous recipients, how should you send to keep everyone anonymous? a) To b) cc c) bcc

37. When addressing someone for the first time via email, it's important to refer to them by their:

38. What is the recommended maximum amount of exclamation points in a row?

39. When you write an email in capitals what impression does this generally give to the reader?

40. "Bcc" differs from "Cc" in its:

41. True or False? It is unnecessary to scan an attachment through anti-virus software when sending it via email.

42. What does Deliverability mean?

43. White space in the body of an email:

44. How often should exclamation points be used in a business email?

45. When quoting a long email one is replying to, one should:

46. It is necessary for a U.S. based help desk agent to send an email to its British client using the U.K. English spelling.

47. What is the best alternative to sending an image as an attachment?

48. An email signature should be no longer than:

49. Which of the following is an email introduction best practice?

50. Which of the following is NOT a safe way to punctuate after a URL?

51. When forwarding a multi-recipient email, one should remove all of the following information EXCEPT

52. Why is it always good to use proper grammar and correct spelling in internet postings like message boards?

53. What does 'HTH' mean in an email or on a message board?

54. Why is it important to be careful with formatting when sending an e-mail message?

55. Why is it sometimes important not to leave out the message thread, i.e. the previous messages in the e-mail chain?

56. How often is it sensible to use 'reply all' when replying to an e-mail?

57. What is the better solution than using bold or italic to emphasize meaning when e-mailing or posting online?

58. What does it mean to 'respect somebody else's bandwidth'?

59. What are vCards and why are they sometimes distracting or difficult for the recipient?

60. What do the abbreviations 'FWIW' and 'FYI' stand for?

61. How would you abbreviate 'Be Seeing You' in email jargon?

62. What does 'scrolling the chat screen' in an internet chat room mean, and is it good or bad netiquette?

63. What is the most important aspect of writing content for a blog, either as a main posting or as a comment on someone else's blog?

64. On a social networking site, which of the following is important to consider — in a personal way - when uploading photographs?

65. Why should you not type in all caps when writing an email?

66. What does 'spamming' mean, and is it good or bad netiquette?

67. What is the purpose of icon-emotions or so-called 'emoticons' in email communication?

68. Which of the following could be considered as not being 'virtual events,' so you may wish to respond using a more direct reply or regular mail?

69. What does 'flaming' or 'to flame' mean in the online world?

70. What should you do if you do not want to type your name at the end of every email you send?

71. Which of the following is the best description of an 'internet troll'?

72. What does it mean when you type an e-mail in all capitals?

73. What is the best way to treat 'spam' or unsolicited e-mails?

74. Which of the following 2 options are not good practices for reacting to virus hoaxes and chain letters?

75. What does the phrase 'lurk before you leap' commonly mean on internet sites?

76. Which of the following best reflects a so-called 'Golden Rule' of etiquette?

77. If you are chatting with someone via the instant messenger and text 'BRB', what have you said?

78. Which of the following is the best response to sending a message that you didn't intend to send, or sent to the wrong recipient?

79. When sending an e-mail, why is it a good idea to try and use the cc: field sparingly?

80. What is a very useful last thing to do before sending out any e-mail?

81. A common online symbol, what is the correct 'emoticon' for a regular 'smiley face' from the list below?

82. What is the correct way to address someone online, if you are unsure of how he or she would like to be addressed?

83. Which of the following is the best explanation of 'netiquette'?

84. When writing an email, it is generally a good idea for your paragraphs to be _______.

85. Which of the following is the best technique for sending a large e-mail attachment?

86. Which of the following is a good statement about time delays between e-mail exchanges?

87. Which of the following is the best advice when writing a business e-mail?

88. It's sometimes permissible to eat _______ with your fingers.